At Cleopatra Casino, the privacy and security of our players comes first. This Cleopatra Casino privacy policy sets out in clear, plain language how we collect, use, store, and protect your personal data when you visit cleopatracasino.top or interact with any of our services. We are committed to full compliance with the Australian Privacy Act 1988, the thirteen Australian Privacy Principles (APPs), and, where applicable, the European Union's General Data Protection Regulation (GDPR). Whether you are browsing our site for the first time or you are an established member enjoying our 4,000+ game catalogue, this document tells you exactly what personal information we hold about you, why we hold it, and what privacy rights you can exercise at any time.
We encourage you to read this policy carefully. If you have any questions after doing so, our Data Protection Officer is available at [email protected], and our live chat support team is online 24/7. By registering an account or continuing to use Cleopatra Casino, you acknowledge that you have read and understood the terms of this privacy policy.
1. Identity of the Data Controller
Cleopatra Casino is operated by a company registered in Curaçao and licensed by the Government of Curaçao. For the purposes of Australian privacy law, this entity acts as the data controller — the organisation responsible for determining how and why your personal data is processed. All enquiries relating to data protection and information security may be directed to:
- Email: [email protected]
- Support: [email protected]
- Data Protection Officer (DPO): [email protected]
Our DPO is the dedicated point of contact for all matters relating to Cleopatra Casino data protection, user data requests, and regulatory enquiries. We aim to respond to all formal data-related correspondence within 30 calendar days.
2. Personal Data We Collect
The Cleopatra Casino data collection process is designed to gather only what is strictly necessary to provide you with a safe, legal, and enjoyable gaming experience. We collect personal information across several categories:
2.1 Identification Data
- Full legal name
- Date of birth (to verify you are 18 years of age or older)
- Country and state/territory of residence
- Government-issued ID details (passport, driver's licence, or equivalent) collected during mandatory KYC verification
- Proof of address documents
2.2 Contact Data
- Email address
- Phone number (where provided)
- Residential address
- Preferred language and communication settings
2.3 Financial Data
- Payment method details (card numbers are partially masked and never stored in full on our servers)
- Transaction history, including deposits, withdrawals, and bonus activity
- Source-of-funds declarations where required by AML obligations
- Cryptocurrency wallet addresses (where applicable)
2.4 Gaming Activity Data
- Games played, bet amounts, wins and losses
- Session duration and frequency
- Bonus usage and wagering history
- Responsible gambling tool settings (limits, cooling-off periods, self-exclusion status)
2.5 Technical and Device Data
- IP address and approximate geolocation
- Device type, operating system, and browser version
- Unique device identifiers
- Log files and error reports
2.6 Communication Data
- Records of live chat conversations with our support team
- Email correspondence
- Survey responses and feedback submissions
2.7 Sensitive Information
In limited circumstances, and only where legally required, we may process sensitive information as defined under the Australian Privacy Act — for example, information about a player's vulnerability status in the context of responsible gambling assessments. We handle such data with the highest level of confidentiality and only collect it where we have your explicit consent or are legally obliged to do so.
2.8 Data Received from Third Parties
We may receive personal data about you from:
- Payment processors and e-wallet providers (e.g., transaction confirmations)
- Identity verification and KYC/AML service partners
- Affiliate and marketing partners (where you have been referred to Cleopatra Casino via a partner link)
- Fraud detection and prevention services
3. How We Collect Your Information
Cleopatra Casino uses several methods of data collection:
- Direct collection: when you register, complete KYC, make a deposit, contact support, or participate in promotions.
- Automated collection: via cookies, pixel tags, and similar tracking technologies embedded in our website and mobile app.
- Third-party sources: from payment partners, identity verification agencies, and affiliate networks as outlined in Section 2.8.
4. Purposes of Data Processing
The Cleopatra Casino privacy policy identifies the following lawful purposes for processing your personal information:
| Purpose | Examples | Legal Basis |
|---|---|---|
| Account management | Registration, login, profile updates | Contractual necessity |
| Service provision | Processing deposits and withdrawals, game access | Contractual necessity |
| Legal and regulatory compliance | KYC verification, AML checks, age verification, reporting to authorities | Legal obligation |
| Fraud prevention and security | IP monitoring, device fingerprinting, suspicious activity alerts | Legitimate interest / Legal obligation |
| Responsible gambling | Applying limits, cooling-off periods, self-exclusion management | Legal obligation / Legitimate interest |
| Marketing and communications | Promotional emails, SMS alerts, personalised offers | Consent |
| Service improvement | Analytics, A/B testing, user experience research | Legitimate interest |
| Customer support | Resolving disputes, responding to enquiries | Contractual necessity / Legitimate interest |
Where we rely on consent as our legal basis — particularly for marketing communications — you may withdraw that consent at any time by contacting us at [email protected] or clicking the unsubscribe link in any marketing email.
5. Cookie Policy
The Cleopatra Casino cookie policy governs how we use cookies and similar technologies on our website and mobile platforms. Cookies are small text files placed on your device that help us deliver a smoother, more personalised experience. The Cleopatra Casino cookie policy distinguishes between four categories of cookies:
5.1 Essential Cookies
These cookies are strictly necessary for the operation of our platform. Without them, core functions such as logging in, maintaining your session, and processing transactions would not work. Essential cookies cannot be disabled.
5.2 Analytical Cookies
We use analytical cookies — primarily via tools such as Google Analytics — to understand how players navigate our site, which games are most popular, and where technical issues arise. This data processing helps us continually improve the Cleopatra Casino experience. The data collected is aggregated and anonymised wherever possible.
5.3 Functional Cookies
Functional cookies remember your preferences, such as your chosen language, currency display settings, and whether you have accepted this cookie notice. They make your visits more convenient but are not essential to the platform's core operation.
5.4 Marketing Cookies
With your consent, we and our advertising partners use marketing cookies to deliver relevant promotional content — including tailored bonus offers — across our site and on third-party platforms. You can manage your marketing cookie preferences via the cookie settings panel accessible in our website footer, or by contacting [email protected].
You can also control cookies through your browser settings; however, disabling certain cookies may affect platform functionality. For further guidance on managing cookies in popular browsers, please visit the official support pages for Chrome, Firefox, Safari, or Edge.
6. Sharing Your Personal Data with Third Parties
Cleopatra Casino does not sell your personal data to any third party. We share user data only in the following circumstances and always with appropriate contractual safeguards in place:
6.1 Payment Service Providers
To process your deposits and withdrawals via methods including PayID, Visa, Mastercard, Skrill, Neteller, Paysafecard, Neosurf, Bitcoin, Ethereum, Litecoin, and bank transfer, we share the minimum necessary financial and identity data with our payment partners.
6.2 Regulatory and Law Enforcement Authorities
We are required by law to share certain data — including transaction records and identity information — with regulators, tax authorities, or law enforcement agencies where legally mandated. This is particularly relevant under our AML and KYC obligations.
6.3 Identity Verification and Fraud Prevention Partners
Our KYC process is facilitated by certified third-party identity verification providers. These partners process your identity documents on our behalf under strict data protection agreements and are not permitted to use your data for their own purposes.
6.4 Game Software Providers
Our catalogue of 4,000+ games is powered by leading providers including Pragmatic Play, Evolution Gaming, Play'n GO, NetEnt, Microgaming, Yggdrasil, Hacksaw Gaming, Push Gaming, Spribe, Red Tiger, Nolimit City, and Relax Gaming. These providers may receive limited technical and gameplay data to operate their games within our platform.
6.5 Affiliate Partners
If you reached Cleopatra Casino through an affiliate link, we may share limited information with that affiliate to confirm your registration for commission purposes, strictly in line with our affiliate agreements and applicable privacy law.
6.6 Professional Advisers
Our legal, accounting, and auditing advisers may access personal information on a need-to-know basis in connection with the services they provide to us.
7. International Data Transfers
As a globally operating online casino licensed in Curaçao and serving Australian players, Cleopatra Casino may transfer your personal data to countries outside Australia. Where such transfers occur, we ensure that appropriate safeguards are in place to protect your personal information to a standard equivalent to that required by the Australian Privacy Act. These safeguards may include:
- Standard contractual clauses approved by relevant regulatory bodies
- Binding corporate rules where applicable
- Transfers only to countries assessed as providing adequate data protection standards
If you wish to know more about how we protect your personal data during international transfers, please contact our DPO at [email protected].
8. Data Security Measures
Cleopatra Casino data security is underpinned by a multi-layered technical and organisational framework. We take information security extremely seriously and apply the following protections:
| Security Measure | Details |
|---|---|
| 256-bit SSL/TLS Encryption | All data transmitted between your device and our servers is encrypted using industry-standard 256-bit SSL/TLS technology, the same level used by major banks. |
| Firewall Protection | Advanced firewalls and intrusion detection systems monitor and protect our network infrastructure around the clock. |
| Data Encryption at Rest | Sensitive personal data stored in our databases is encrypted to prevent unauthorised access in the event of a breach. |
| Access Controls | Strict role-based access controls ensure that only authorised personnel can access user data, and only to the extent required for their duties. |
| Regular Security Audits | We conduct regular internal and third-party security audits to identify and remediate vulnerabilities. |
| RNG Certification | Our Random Number Generator systems are independently certified by accredited testing laboratories to ensure fair play and the integrity of game outcomes. |
Despite these robust measures, no system is entirely immune to risk. In the unlikely event of a data security incident that is likely to result in serious harm to you, we will notify you and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches (NDB) scheme under the Privacy Act.
9. Data Retention Periods
We retain your personal information only for as long as necessary to fulfil the purposes described in this privacy policy, or as required by applicable law. Our data storage policy follows these general principles:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of account + 5 years post-closure | Legal / AML obligations |
| Financial transaction records | 7 years from transaction date | Tax and regulatory requirements |
| KYC / identity verification documents | 5 years from last account activity | AML / CTF obligations |
| Gaming activity logs | 5 years from the date of activity | Regulatory compliance / dispute resolution |
| Support correspondence | 3 years from last interaction | Dispute resolution / quality assurance |
| Marketing consent records | Until consent is withdrawn + 3 years | Proof of consent |
| Cookie / analytics data | Up to 26 months (depending on cookie type) | Service improvement |
Once a retention period expires and there is no overriding legal reason to continue holding the data, we securely delete or anonymise your personal data from our systems. Our data storage practices are reviewed annually to ensure ongoing appropriateness.
10. Your Privacy Rights
The Cleopatra Casino privacy policy recognises and upholds the full suite of privacy rights available to Australian players under the Privacy Act 1988 and, where applicable, under GDPR. Your privacy rights include:
10.1 Right of Access
You have the right to request a copy of the personal data we hold about you. We will provide this information free of charge within 30 days of receiving a valid request. Submit your request to [email protected].
10.2 Right to Correction
If any of your personal information held by Cleopatra Casino is inaccurate, incomplete, or out of date, you have the right to request that we correct it. Many details can be updated directly from within your account settings.
10.3 Right to Deletion
Subject to our legal retention obligations (particularly those relating to AML and KYC compliance), you may request that we delete your personal data. We will assess each deletion request on its merits and inform you of the outcome.
10.4 Right to Restrict Processing
In certain circumstances — for example, where you contest the accuracy of data we hold — you may request that we restrict our data processing activities while the matter is resolved.
10.5 Right to Data Portability
Where technically feasible, you have the right to receive a structured, commonly used, machine-readable copy of the personal data you have provided to us, so that you can transfer it to another service.
10.6 Right to Object
You may object to the processing of your personal data where we rely on legitimate interests as our legal basis. You also have the unconditional right to object to direct marketing at any time.
10.7 Right to Withdraw Consent
Where our data processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. To withdraw consent, contact [email protected] or use the opt-out links in our marketing communications.
To exercise any of these privacy rights, please submit a written request to [email protected]. We will respond within 30 days. We may need to verify your identity before processing your request to protect the confidentiality of your account.
11. Supervisory Authority — OAIC
If you believe that Cleopatra Casino has handled your personal information in a manner that does not comply with the Australian Privacy Act 1988, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC). We encourage you to contact us first so that we can address your concern directly; however, you are free to escalate to the OAIC at any time.
- OAIC Website: www.oaic.gov.au
- OAIC Phone: 1300 363 992
- OAIC Post: GPO Box 5218, Sydney NSW 2001
For players in the European Union or the United Kingdom, you also have the right to contact your local data protection supervisory authority if you believe your GDPR rights have been infringed.
12. Responsible Gambling and Privacy
Cleopatra Casino takes responsible gambling extremely seriously. As part of our commitment to player wellbeing, we process certain personal data to monitor for signs of problem gambling and to administer the tools available to you: deposit limits, bet limits, loss limits, session time limits, cooling-off periods (24 hours, 48 hours, 7 days, or 30 days), and self-exclusion (6 months, 1 year, 5 years, or permanent).
The processing of user data for responsible gambling purposes is carried out both to comply with our legal obligations and to protect your vital interests. We treat all information related to your gambling behaviour and self-exclusion status with the utmost confidentiality, and this information is not used for marketing purposes.
13. Children's Privacy
Cleopatra Casino's services are strictly intended for adults aged 18 years and over. We do not knowingly collect personal data from individuals under 18. If we become aware that a minor has provided us with personal information, we will promptly delete that data from our records. If you believe a child has registered on our platform, please contact us immediately at [email protected].
14. Changes to This Privacy Policy
We may update this Cleopatra Casino privacy policy from time to time to reflect changes in applicable law, industry best practices, or our data handling activities. When we make material changes, we will notify registered players via email (to the address on file) and/or by posting a prominent notice on our website. The "Last Updated" date at the bottom of this page will always reflect the most recent revision. We encourage you to review this privacy policy periodically to stay informed about how we protect your personal information.
15. Contact Our Data Protection Officer
All Cleopatra Casino data protection enquiries — whether related to your privacy rights, our cookie policy, data storage practices, or any other aspect of Cleopatra Casino personal data handling — should be directed to our dedicated Data Protection Officer:
- DPO Email: [email protected]
- General Privacy Enquiries: [email protected]
- Customer Support (24/7 Live Chat): available via cleopatracasino.top
- Support Email (reply within 12 hours): [email protected]
Our team is committed to responding to all privacy-related enquiries promptly and transparently, in line with our obligations under the Australian Privacy Act 1988.
Frequently Asked Questions (FAQ)
What personal data does Cleopatra Casino collect from Australian players?
Cleopatra Casino collects identification data (name, date of birth, ID documents), contact data (email, address), financial data (transaction records, payment method details), gaming activity data, and technical data (IP address, device information). Our full data collection approach is described in Section 2 of this privacy policy. We gather only the personal information strictly necessary to operate our service lawfully.
How does Cleopatra Casino use cookies?
The Cleopatra Casino cookie policy covers four types of cookies: essential (required for the platform to function), analytical (to understand site usage), functional (to remember your preferences), and marketing (to deliver personalised offers with your consent). You can manage non-essential cookies via the cookie settings panel in our website footer. Full details are in Section 5 of this document.
Is my data secure at Cleopatra Casino?
Yes. Cleopatra Casino data security is maintained through 256-bit SSL/TLS encryption, advanced firewalls, encrypted data storage, strict access controls, and regular independent security audits. Our commitment to information security means your user data is protected to the highest industry standards. See Section 8 for full details.
Can I access or delete my personal information?
Absolutely. Under the Australian Privacy Act and the Cleopatra Casino privacy policy, you have the right to access, correct, restrict, and in many cases delete your personal data. Submit your request to [email protected] and we will respond within 30 days. Note that some data must be retained for legal and regulatory reasons even if you close your account.
Does Cleopatra Casino share my data with third parties?
Cleopatra Casino does not sell your personal information. We share user data only with payment processors, identity verification partners, our game software providers, regulatory authorities (when legally required), and affiliate partners (in limited circumstances). All third-party sharing is governed by contractual data protection agreements. See Section 6 for a full breakdown.
How long does Cleopatra Casino retain my data?
Retention periods vary by data type: account data is kept for the duration of your membership plus 5 years post-closure; financial records are retained for 7 years; KYC documents are held for 5 years from last account activity. Our data storage schedule is detailed in Section 9. We securely delete or anonymise data once retention obligations are fulfilled.
What is the Cleopatra Casino cookie policy's approach to marketing cookies?
Marketing cookies are only used with your explicit consent. As part of the Cleopatra Casino cookie policy, you can withdraw consent for marketing cookies at any time by adjusting your cookie preferences or contacting [email protected]. Withdrawing marketing cookie consent will not affect essential site functions.
How do I contact the Cleopatra Casino Data Protection Officer?
You can reach our DPO directly at [email protected]. For general Cleopatra Casino privacy enquiries, email [email protected]. Our 24/7 live chat team can also assist with straightforward data enquiries. For formal complaints, you may also contact the OAIC at www.oaic.gov.au.
This Cleopatra Casino privacy policy was last reviewed and updated in August 2026. We remain committed to transparency, data protection, and the responsible handling of your personal information in full compliance with the Australian Privacy Act 1988 and applicable international standards.